Farmer Autovillage has hit 2024 firing on all cylinders by announcing that on January 15 it will open a brand-new service centre in Pāpāmoa.
Having hit its 30-year trading anniversary in 2021, the subsequent years have been focused not just on showroom upgrades, team development, business growth and the community, but ways in which it can offer improved value to its customer base. One aspect of a more streamlined service that has come to the fore repeatedly has been the ease of access for vehicle maintenance for clients.
With this in mind, the team at Farmer Autovillage fast-tracked a move to find an additional location from which to roll out a fully operational service centre. They pinpointed Pāpāmoa as the perfect location to set up shop, located just off Enterprise Drive/Parton Road at 64 Market Place.
The new site promises to offer customers the same level of expertise that they currently receive at Hewlets Road, and across the entire Farmer Autovillage list of brands.
Familiar faces from the Hewlets Road centre will also call the Pāpāmoa branch their new home, including Mason Dawson as the Service Manager and Bella Einarsdottir as the Service Advisor. Making up the technical team is Audi/Volkswagen/Škoda Expert Technician Brendon O’Brien, Nissan/GWM/MG Expert Technician Nick Curle, along with Indika Loganathen and Pradeep Kumara. Together they bring over 60 years of combined experience.
In terms of what is being offered from the Pāpāmoa site, customers will be pleased to find that on their doorstep will be a state-of-the-art fully fitted service precinct. An authorised service agent for Nissan, Volkswagen, Audi, Skoda, Subaru, Jeep, Ram, Cupra, Seat, MG and GWM, as well as welcoming all other makes and models, the centre will offer total vehicle care – from warrant of fitness, to mechanical repairs, tyres, alignments and balancing. A Hunter 3D laser alignment machine (the latest in wheel technology) takes the capabilities of the centre to the next level. The service abilities will also be fully equipped to deal with both electric and hybrid models, and EV chargers will be available.
Of course, the Pāpāmoa building will not just be built to repair and maintain to the same standards as the Mount site but will provide exceptional amenities; courtesy options cover not just loan vehicles but local shuttles and EV scooters. Experience has shown that some customers love to pop to the shops or whip home, while others prefer to relax while waiting – with this in mind there is a small customer lounge with a coffee machine, free WiFi, and a business office for those who want to crack on with their workday.
“At Farmer Autovillage nothing is ever a problem. We aim to provide a stress-free experience, which is a key component of the companywide Autovillage ethos. If you are only 99 per cent satisfied, we are not. Our aim is your 100 per cent satisfaction,” says Mike Farmer, group managing director.
Already lined up to take reservations for all makes and models in New Zealand, customers can secure a time using the Farmer Autovillage online booking experience, where it’s possible to pick a day and time that fits with their schedule or via the main phone line on 075786017, and then requesting Pāpāmoa as the service location.
